Frequently Asked Questions

What is hard water?

Hard water is water that contains high levels of minerals like calcium and magnesium.

What are the effects of hard water?

Some of the effects of hard water include:

  • Buildup of mineral deposits in pipes and appliances
  • Stains and spots on dishes and laundry
  • Dry, itchy skin and hair
  • Difficulty lathering soap and shampoo

How can I test for hard water?

You can purchase a hard water test kit from a hardware store or online. These kits typically involve taking a water sample and adding a reagent to measure the hardness of the water. You can also call (304)-754-9031 to schedule a free, at-home water quality test.

How can I treat hard water?

The most effective way to treat hard water is with a water softener, which uses ion exchange to remove the hard minerals from the water. Alternatively, you can use a descaling agent or a specialized detergent formulated for hard water.

What is a water softener?

A water softener is a device that removes hard minerals like calcium and magnesium from water, making it “soft.”

How does a water softener work?

A water softener works by using a process called ion exchange, where hard minerals are replaced with sodium ions, which do not cause scaling.

What are the benefits of using a water softener?

The benefits of using a water softener include:

  • Longer lifespan for appliances
  • Cleaner dishes and laundry
  • Softer and healthier skin and hair
  • Less soap and detergent needed for cleaning